BandPay is a service from Lemonrock that allows venues to pay bands electronically using a debit or credit card. It works with confirmed gigs posted on Lemonrock.
BandPay is a Lemonrock service that uses our card payment partner, Stripe to pay third-party clients.
Yes, BandPay uses Stripe for all secure transactions.
Lemonrock is 100% compliant with The Payment Card Industry Security Standards Council (PCI SSC) requirements.
No - your bank and card details are only passed to Stripe for processing via your browser. No sensitive data is ever sent to Lemonrock, or stored on its web server.
The band you want to pay must have their own page on Lemonrock.
Either you or the band can post the gig as normal.
You should discuss the fee with the band first.
After the gig has been posted, select the 'BandPay' option from the toolbar icon next to the gig listing.
If you haven't added a payment card, you can do it here. Then enter the amount of the band's fee, and click the 'Offer Payment' button. We'll send the band a link to accept your offer.
You need to have your own page on Lemonrock.
Either you or the venue can post the gig as normal.
You should discuss the fee with the venue first.
The venue initiates the agreement by offering you a fee via Lemonrock BandPay.
You'll receive an email from Lemonrock with a link to accept the payment.
Either the venue or the band can change the agreed amount once a gig has been offered and accepted through BandPay.
To change the band fee, one of you must cancel the agreement, and the venue must then make the band a new offer through BandPay.
If you cancel a BandPay agreement for a gig and don't make another BandPay agreement for that gig, then the party that cancels the agreement is responsible for arranging an alternative method of payment with the other party for that gig.
If it is known that a band cannot fulfil its obligation to perform, then either the band or venue should cancel the BandPay agreement, and then mark the gig as cancelled on Lemonrock.
An agreed BandPay gig can be cancelled up until the gig finishing time.
If the gig is not cancelled, then payment is automatically taken from the venue, and the band fee will be automatically paid to the band. In this case, the venue and band must arrange a refund of the band's fee to the venue.
BandPay fees, charged by Lemonrock to the venue, are non-refundable.
Charging and Payment
Payment is made automatically to the band's bank account, 5 to 7 days after the gig.
Lemonrock will send email notification to the band with details of the payment.
A venue's card is stored for future payment of a BandPay gig. When the gig finishes, the card is automatically charged (card holder not present).
A BandPay gig must have a specified start time. The end time may be omitted: if it is omitted, it is deemed to be 2 hours after the gig start time.
Venues pay a fee to Lemonrock of 3.5% of the band's fee. Bands do not pay a fee to use BandPay.
You can view your previous, current and future BandPay gigs and transactions, and print out receipts (venues) and advice of payment (bands) from your My BandPay Info section.
In your My BandPay Info section, select the gigs you want reports for (use the Statement Filters dropdown). Your BandPay report is created as a standard CSV (comma-separated) file. You can read CSV files with Microsoft Excel, OpenOffice Calc, and a wide range of other financial apps.
Venues simply need to add a valid debit or credit card to their BandPay section. No other documents are required.
Bands in the UK may be required to upload a scan of a Photo ID document (passport or photo driver's licence), plus an additional document that proves their address (utility bill or bank statement).
Lemonrock has no control over what documents may be required by Stripe, if any. In practice, if your bank account details match your personal details, you may not need to scan any documents.
BandPay is ready for use in the UK.
Currently, only individuals in bands, or bands that are run as a Sole Trader in the UK, can use BandPay.
Bands that operate as limited companies are unable to use BandPay at the moment.
If a BandPay gig has not yet taken place, you can delete the gig from Lemonrock by first cancelling the BandPay agreement, and then deleting the gig.
If the BandPay gig has already taken place and has been agreed, paid or is pending payment, the gig cannot be deleted from our database, because it forms part of the audit trail of the Stripe payments made between the band, the venue and Lemonrock.
No. You only need to adopt your band or venue page on Lemonrock.
However, after your free trial period has ended, you won't be able to add new gigs.
After the free trial period, you will need to upgrade your membership if you want to add new gigs, whether they are BandPay gigs or not.
BandPay was originally designed by Lemonrock in 2019, and was written and developed between 2019 and 2021.
BandPay was a response to the steady increase in card payments being made in the UK's pubs, cafés and bars.
Traditionally, bands are paid in cash after a gig. The cash is paid from the venue's cash register.
As cash declines in use, and payment by card increases in popularity, there's going to be a problem paying bands from cash takings. BandPay was designed to solve this problem.
With the COVID-19 situation, more venues have switched to card-only operation, mainly for reasons of hygiene.
We're looking to the future. We want live music to survive in our pubs, clubs and theatres, and BandPay now makes it easy for bands to get paid electronically.
BandPay Q/A last updated 9 April 2021