1. Introduction

Lemonrock is produced by, and is a trading name of Hi-Tech Communications Ltd. Hi-Tech Communications Ltd is registered under the UK's Data Protection Act 1998 with no. Z884897X.

Lemonrock is committed to complying with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

This Privacy Policy governs the manner in which Lemonrock collects, uses, maintains and discloses information collected from users (each, a "User") of the Lemonrock website ("Site"). This privacy policy applies to the Site and all products and services offered by Lemonrock.

2. Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to our newsletters, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, town/city location, and email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

3. Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Site, such as the operating system, browser type, IP address, the Internet service providers utilised and other similar information.

4. Web browser cookies

Our Site may use "cookies" to enhance User experience. Users' web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A User may choose to set their web browser to refuse cookies, or to alert the User when cookies are being sent. If they do so, note that some parts of the Site may not function properly. You must enable cookies from lemonrock.com if you wish to log in to, or use many functions of, this Site. You can read more about cookies at the UK government's ICO site »

5. How we use collected information

We may collect and use Users' personal information for the following purposes:

• To improve customer service
  • Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalise user experience
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site
  • We may use feedback you provide to improve our products and services.
• To process payments
  • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send periodic emails
  • We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests.

6. How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our Site is in compliance with PCI vulnerability standards in order to create as secure an environment as possible for Users.

7. Sharing your personal information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

8. Requesting your personal information

You may request a copy of the Personal identification information that we hold about you. Please email your request to editor@lemonrock.com.

Your request must come from the email address that you registered with us when you first joined Lemonrock, or from your current email address. Your email address must have been verified by us - this is accomplished by responding to our welcome message when you join, or by requesting a password reset and logging in with the response that we send to you.

We aim to respond to your email request by email within 2 weeks, although this may sometimes take up to 4 weeks.

9. Stripe data

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

10. Other third party websites

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

11. Changes to this privacy policy

Lemonrock has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes, so that they may stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Information on this page last updated 12 December 2021